Thank you for submitting a suspicious e-mail message for
our evaluation. We review each message submitted to us via
e-mail and will determine if further action is needed.
A number of the suspicious e-mail messages customers and
others receive appear to have originated from Chase.
Fraudulent e-mail takes on many forms. Most commonly, the
originators try to impersonate legitimate businesses in
hopes of tricking innocent customers into providing
confidential information such as account numbers or Social
Security numbers.
SPECIAL NOTE: If you have responded to a phishing e-mail
(that appears to have originated from Chase) by entering
personal or account information into an e-mail or
unauthorized site, please immediately call our customer
service team for further guidance and assistance, using
the toll-free number on the back of your credit or
ATM/debit Card or on your statement.
We proactively work to stop fraudulent messages; however,
criminals with malicious intent continually look for new
ways to circumvent security measures.
To help you safeguard your personal and financial
information, we recommend that you be suspicious of any
e-mail that:
- Requires you to enter personal information directly
into the e-mail or submit that information some other way
- Threatens to close or suspend your account if you do
not take immediate action by providing personal
information
- States that your account has been compromised or that
there has been third-party activity on your account and
asks you to enter or confirm your account information
- States that there are unauthorized charges on your
account and requests your account information
- Asks you to enter your User ID, Password or account
numbers into an e-mail or non-secure webpage
- Asks you to confirm, verify or refresh your account,
credit card or billing information
For detailed information about what fraudulent e-mails
look like, steps you should follow in dealing with these
solicitations and other information, please go to
www.chase.com and click "Recognize and report fraudulent
e-mail" on the left-hand side of the screen.
We cannot follow up on each suspicious e-mail due to the
number we receive. If we determine that further action is
required, please be assured we will respond accordingly.
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