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04-20-2006, 03:41 AM
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#1
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Montana Master
Join Date: Jan 2004
Location: Troy
Posts: 1,980
M.O.C. #808
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Keystone steps in again!
On our return from Daytona I found very excessive wear on the inside tread of the tires. I called ALCO and they said my warranty was 6months over, however, they would send me new free axles to have installed myself. Not being satisfied with their response, I called Keystone and talked with Mark Krul from customer service. He stepped in and talked to ALCO and now we are getting new axles, new tires and free labor! I don't know how to thank Mark enough, except to let everyone know of his effort to keep the Montana customers satisfied! Thank you again Keystone and Mark.
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04-20-2006, 04:04 AM
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#2
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Montana Master
Join Date: Apr 2006
Location: Franklin
Posts: 1,172
M.O.C. #5664
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It's so good to hear of good things happening! Glad it all worked out for you. Happy camping!
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04-20-2006, 05:24 AM
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#3
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Montana Master
Join Date: Feb 2004
Location: Wetumpka
Posts: 4,936
M.O.C. #1105
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Maybe Keystone has gotten a wakeup call and they're returning to their 'old' ways.
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04-20-2006, 05:34 AM
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#4
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Montana Master
Join Date: Aug 2004
Location: Fallon
Posts: 6,064
M.O.C. #1989
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Steve and Patti
Thank you for sharing this good news. It makes us all feel better to know Keystone does do good things.
Happy trails....................
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04-20-2006, 12:30 PM
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#5
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Montana Master
Join Date: Jan 2004
Location: Down the Road
Posts: 5,627
M.O.C. #889
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Sounds like the ball is rolling again and Keystone is going back to its roots. Way to go Keystone for taking care of your customers!!!
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04-20-2006, 03:12 PM
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#6
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Montana Master
Join Date: Nov 2002
Location: Oceanside
Posts: 20,028
M.O.C. #20
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Our dealings in the past with Mark Krohl have been excellent, also. In my opinion he is an outstanding ambassador for Keystone.
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04-20-2006, 03:12 PM
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#7
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Montana Master
Join Date: Sep 2005
Location: Castle Rock
Posts: 1,338
M.O.C. #4624
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Great news again, I still think, overall, we are all lucky to have Keystone behind our units.
mac
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04-20-2006, 04:35 PM
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#8
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Montana Master
Join Date: Nov 2002
Location: Eureka
Posts: 1,490
M.O.C. #2
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Steve & Patti,
It was so good to read that Keystone has again stepped up to the plate. Thank you for sharing.
Patty
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