We also have an Olevia. We bought our Big Sky in August, did the walkthrough.....couldn't test the TV as they didn't have a cable hookup......Several days later, Comcast came out to hook us up and the tech said our cable wiring in the BS was bad. We could get a signal in the bedroom TV but not the TV in the living room. We called Keystone CSR and the local dealer, Foley's( now Camping World in Burlington, Wa) and neither could give us any help. Four days later, we towed the BS back to the dealer, a good two hour drive each way in heavy traffic. Turns out we had a failed tuner in our brand new TV. The service dept. told us we would have to come back in three or four weeks or longer for a new one. We politely told him we weren't leaving without a new TV and they could get one out of the new units on the lot. He didn't have authority to do that, so we went across the street to the dealer and asked our salesperson to intervene. He talked to the manager and told us the same thing. At that point, I made it clear we weren't leaving until we could talk to the manager. Finally, about 15 minutes later, the manager came out and explained that they couldn't give us a television out of one of the new units as that meant they wouldn't be able to sell it. I told him I really didn't care what his problems were but he better take care of mine. I reminded him that the factory should have caught it and didn't and his predelivery person should have caught it and didn't. We bought a new unit and expected a working TV and would be happy to wait while they got us one. After making us wait another half an hour, they finally agreed to pull a new TV out of another unit. So it only took about seven hours to do what could have been done in one hour. The moral to this story is #1, don't believe Comcast techs and #2 don't take a new unit without ensuring everything works, including the TV. (We found out when we took it back that there is a cable hookup in the shop.....they just don't want to be bothered with it, so they lie to the customers.)
And yes, now that we have a working TV with a working cable, (and operated by a non working person
the picture's great. The jury's still out on reliability.
After all that, I'm afraid to ask you what's a firmware update and please don't tell me I have to do back to the dealer
)) I think they'll run for the hills when they see me coming.
Judy
Linear Mode
