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10-29-2016, 03:48 AM
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#1
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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Thumbs up to lippert
LCI retract button would not come on without multiple attempts. Called my dealer (usually good) for some advice. Told me to bring the rig in. Figuring it was the control pad asked if they could order one. Nope, had to see the fiver, two week delivery time plus $375 if that was the issue. And not sure which part to order without seeing. Called lippert customer service, passed to technical support, we did a great diagnostic process over the phone, determined it was the pad, was passed to parts, talked with a knowledable lady, who confirmed only one pad for the six level hydraulic system, She placed the order for me, 3day delivery UPS, $206 plus shipping. Then received an email confirming the order and tracking number along with her phone number if I had any problems and reminding me the new pad would have to programmed and to call if I needed help with that.
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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10-29-2016, 05:47 AM
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#2
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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They've always treated me right. One of the better customer service operations.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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10-29-2016, 06:23 AM
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#3
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Montana Master
Join Date: Sep 2013
Location: Pensacola (mail forward service)
Posts: 3,198
M.O.C. #13740
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Good work mike. You get a gold star for seeing around the roadblock and dealing effectively with your issue. It's great when companies react like this with folks that use the product. John
__________________
2012 F350 6.7 L dually, 2013 3800RE with 6 pt leveling, Sumitomo 17.5" load range h tires, Samsung 18 cu ft residential fridge, 8k Morryde I.S. with disc brakes. Full timing since 2012.
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10-29-2016, 08:13 AM
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#4
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Site Team
Join Date: Aug 2007
Location: Omaha
Posts: 6,750
M.O.C. #7560
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Not the difference between the dealer and his price and the Lippert expert advice and their price for the same identical unit. I've had nothing but great service from Lippert/LCI when I needed it. Had a level-up that would not work at all. Called Lippert, talked to tech support and they talked me through everything to check. Come to find out the dealer had put in a faulty battery and that was the cause. Great service from Lippert and my dealer does super work also whenever needed. The dealer's service department is one busy place and at times it may be a week or so to get things done but we arrange things so we won't be needing the Monte during that time and everything works out for both of us!
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10-29-2016, 02:56 PM
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#5
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Montana Master
Join Date: Feb 2007
Location: Fayetteville
Posts: 2,351
M.O.C. #6831
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LCI Is great to work with.
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10-29-2016, 04:58 PM
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#6
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Montana Master
Join Date: Apr 2013
Location: Arroyo City
Posts: 3,110
M.O.C. #13395
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Lippert has always treated me right
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10-29-2016, 05:47 PM
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#7
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Montana Fan
Join Date: Nov 2010
Location: Terrell
Posts: 353
M.O.C. #10881
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I had the same experience with LCI over a holiday weekend.
The tech talked me thru getting the levelers up to move and then had me call him when I was read to set up for the next stop.
Tuesday morning he shipped in 24 hours express delivery to my next stop. Had me call again for him to walk me thru installing the pad.
Then had me stop by the service center in Goshen for them to check everything out.
Great people to work with.
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10-30-2016, 01:29 AM
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#8
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Montana Master
Join Date: May 2011
Location: Hixson
Posts: 3,436
M.O.C. #11397
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I have only had to call them one time but also had a very pleasant experience. Top notch professional service!
__________________
2018.5 Montana 3791RD
Full Timers 9/1/2010 through 1/16/2020.
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10-30-2016, 03:14 AM
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#9
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Montana Master
Join Date: Mar 2013
Location: Frostproof, FL USA
Posts: 2,362
M.O.C. #13272
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Good information to file away, sounds like Lippert responds very well to customers. Of course that is just like an RV dealer to jack up the price of a part 60-70% plus make money off their labor.
__________________
Previous: 2008 Montana 3400RL & 2014 3725RL
Current: Full Time 2022 SOB TT Toy Hauler
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10-30-2016, 04:29 AM
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#10
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Montana Master
Join Date: Dec 2007
Location: Kansas City, Missouri
Posts: 2,707
M.O.C. #7992
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Just remember that dealer has to pay for the parts to sit on his shelf so he has what you need when you need them. (I know not this part as the OP said the dealer would have to order it but they stock many other parts.) He also has to pay for the lot, showroom, heating and cooling, and all other maintenance on the property. To the best of my knowledge Lippert does not have such a public point of presence. If it is so easy to make money in this business you would see a dealership on every corner. I don't begrudge anybody making money. It is up to me the consumer to figure what is a fair amount.
Quote:
quote:Originally posted by JandC
Good information to file away, sounds like Lippert responds very well to customers. Of course that is just like an RV dealer to jack up the price of a part 60-70% plus make money off their labor.
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__________________
2006 3000RK
2009 Ram 2500
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10-30-2016, 04:44 AM
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#11
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Montana Fan
Join Date: Aug 2013
Location: purvis
Posts: 168
M.O.C. #13723
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The guys at Lippert has a great Technical Service Department. I once had a keypad and module failure and the guys walked me thru thu the process of raising and lowering my jacks using the hydraulics available on the slides. Since the keypads are a point of failure, I keep a spare in my tool kit.
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10-30-2016, 11:58 AM
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#12
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Montana Fan
Join Date: Jul 2015
Location: Fort Wayne
Posts: 477
M.O.C. #17609
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I had an issue with a drifting slide and Lippert cane out to the rally site and did a check and confirmed a bad hydraulic ram. They had me take it to their shop and a little over 2 hours later I was on my way.
__________________
2016 Montana 3160RL w/MOR/Ryde IS and Disc Brakes
855W Solar System, TriStar MPPT-60 Controller, Magnum 2800W Inverter, 6 Trojan T-105REs
2015 Chevy Duramax SRW SB Crew Cab
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10-31-2016, 12:08 AM
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#13
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Montana Master
Join Date: Mar 2011
Location: Okeechobee
Posts: 2,150
M.O.C. #11206
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Hi
Big change in 2009 when I ask for help the sent me to a phone extension that didn’t answer except with a machine so left a message several times over a couple of months and never got a call back.
Phil P
__________________
2009 Montana 3665RE
2009 Duramax 3500 DRW quad cab
personal web page https:// www.sallyscoffees.com
If you get a page not available then remove the "s" after HTTP
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10-31-2016, 02:06 AM
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#14
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Montana Master
Join Date: Mar 2013
Location: Frostproof, FL USA
Posts: 2,362
M.O.C. #13272
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Quote:
quote:Originally posted by jimcol
Just remember that dealer has to pay for the parts to sit on his shelf so he has what you need when you need them. (I know not this part as the OP said the dealer would have to order it but they stock many other parts.) He also has to pay for the lot, showroom, heating and cooling, and all other maintenance on the property. To the best of my knowledge Lippert does not have such a public point of presence. If it is so easy to make money in this business you would see a dealership on every corner. I don't begrudge anybody making money. It is up to me the consumer to figure what is a fair amount.
Quote:
quote:Originally posted by JandC
Good information to file away, sounds like Lippert responds very well to customers. Of course that is just like an RV dealer to jack up the price of a part 60-70% plus make money off their labor.
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I understand and agree with everything you said. Except in the original post it didn't sound like his dealer had these control panels sitting on the shelf as stock and was instead ordering the exact part with a 2 week wait. The mark-up sounded pretty extreme to me.
__________________
Previous: 2008 Montana 3400RL & 2014 3725RL
Current: Full Time 2022 SOB TT Toy Hauler
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10-31-2016, 04:57 PM
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#15
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Montana Fan
Join Date: Dec 2014
Location: Warrior AL, usually
Posts: 184
M.O.C. #15888
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Quote:
quote:Originally posted by 1retired06
... we did a great diagnostic process over the phone, determined it was the pad,
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So, was the diagnostics correct; did the new pad work?
They have been responsive when I called also, good customer service. However, I've noticed some techs there are better than others.
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11-01-2016, 12:59 PM
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#16
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Montana Master
Join Date: Feb 2004
Location: Pahrump
Posts: 2,523
M.O.C. #1081
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We stopped at Lippert right after the National Rally and had their aluminum steps installed on our rig. While we were there I mentioned that the handle on our Emergency Escape window was broken and since they made the window was there anything they could do about it. They called over to the window section and had a window tech sent right over and he replaced the latch on our window at no cost. While the tech was working on the window I was chatting with him about how the latches on the escape windows are such a problem with a lot of MOC members and others. He handed me 4 extra latches and the rivets and said have a nice day. Have to completely agree that Lippert is GREAT to work with!!
Hint, Hint to next years National Rally Wagon Masters! Maybe we can get a case of these latches and put one in each of the welcome goody bags!!
By the way, We really love the new steps too. Sure beats the heck out of the old Junky Hickory steps!!
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11-01-2016, 04:25 PM
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#17
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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Quote:
quote:Originally posted by Bama Camper
Quote:
quote:Originally posted by 1retired06
... we did a great diagnostic process over the phone, determined it was the pad,
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So, was the diagnostics correct; did the new pad work?
They have been responsive when I called also, good customer service. However, I've noticed some techs there are better than others.
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Yup.
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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