|
02-04-2016, 01:43 AM
|
#1
|
Montana Master
Join Date: Jul 2009
Location: Olympia
Posts: 1,058
M.O.C. #9441
|
Mor/ryde I/S alignment
Since we had the I/S system installed in Oct. at the Mor/ryde factory I have been watching for any unusual tire wear.. I noticed I had one tire that was wear more then the other 3 so I made an appointment to have the alignment checked at Arizona Spring in Tuscon which is a authorized service rep for Mor/ryde. Yesterday I took our trailer over to them for the alignment check and the finds were that 3 of the 4 wheel bearings were not tighten to spec and the camber and toe in were off on all 4 axles. The front axles toe in was off by close to 3/8" which was why I was wearing the right front tire. I asked Ryan at AZ Spring if he would contact Rob at Mor/ryde with his findings but also asked him to continue with the repairs as needed as I wanted the alignmen fixed.. Ryan called me with his findings and then I sent a email to Rob seeing if they would help with this bill.. Rob got back to me looking for a fair percentage that I would accept in payment to which I said I would need to look at the final bill and would get back to him today about it.. So after studying the findings over night I sent a email this morning to Rob with my thoughts as to the percentage and I just received a email stating that they would pickup the whole cost of my repairs... Talk about a great company that stands behind their product.. And also a thanks should go out to AZ Spring for their work also..
Anyone that had work done at Mor/ryde in Oct. 2015 might want to jack their trailer up an check their wheel bearings for play as it could cause excess tire wear..
__________________
2020 Ram 3500, 2022 Luxe 38GFB,2500w Solar with Victron equipment, Gen Y Pinbox
|
|
|
02-04-2016, 01:49 AM
|
#2
|
Montana Master
Join Date: Mar 2013
Location: Hanover
Posts: 1,471
M.O.C. #13325
|
Don't have that on our Monty, but I installed their wet bolt kit. One of the links wasn't welded correctly and wouldn't work. I contacted them & sent a picture and they express mailed me two replacements. They really stand by their products!
__________________
|
|
|
02-04-2016, 01:59 AM
|
#3
|
Montana Master
Join Date: May 2011
Location: Hixson
Posts: 3,436
M.O.C. #11397
|
I had the honor of touring the MorRyde facility along with many other owners during the rally this past Fall. If I had to use one word to describe the whole "picture" of this company and it's staff it would have to be "IMPRESSIVE"!
__________________
2018.5 Montana 3791RD
Full Timers 9/1/2010 through 1/16/2020.
|
|
|
02-04-2016, 02:04 AM
|
#4
|
Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
|
We also had an issue with our IS when it was new. Failed spring. They were equally responsive. Good people and a good company.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
|
|
|
02-04-2016, 03:05 AM
|
#5
|
Montana Fan
Join Date: Sep 2015
Location: Eureka Springs
Posts: 432
M.O.C. #17829
|
Sorry that it had be addressed, but glad you had a positive repair experience.
|
|
|
02-04-2016, 03:22 AM
|
#6
|
Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
|
Our IS syetem was installed at the factory 2 years ago.We have it checked for alignment at every fall rally and it has needed nothing.
|
|
|
02-04-2016, 12:55 PM
|
#7
|
Montana Master
Join Date: Feb 2008
Location: Lincoln
Posts: 860
M.O.C. #8154
|
Larry,
Glad you're having a good experience. Stuff does go wrong...it's how it's handled and addressed that matters.
I wore through a flex line on my new disk brakes as I was pulling into Yuma. The line burst and brake fluid sprayed all over. They made some temporary repairs a few days later. Parts are being shipped to me in El Mirage and a full repair/inspection will be done. I too, am happy with the response and service albeit a different company. Nice to hear in these days!
Ken
|
|
|
02-05-2016, 09:00 AM
|
#8
|
Montana Master
Join Date: May 2010
Location: Rock Island
Posts: 1,074
M.O.C. #10457
|
Thanks Larry for posting. Only have 1350 miles on our new MorRyde IS & Disc Brakes, and all appears to be in good working order. We will keep watch for any changes. We have been pleased with our decision to go with the MorRyde Independent Suspension and Kodiac Disc Brakes.
|
|
|
02-05-2016, 11:06 AM
|
#9
|
Montana Master
Join Date: Jul 2006
Location: K.C.
Posts: 11,731
M.O.C. #5980
|
Many have problems with products and service, many also don't have a clue as to how and resolve those problems but to raise heck and be unreasonable. You handled it with diplomacy, tact and intelligence.
Much better results are obtained with the way you went about it.
Well done. And good for MorRyde!!
|
|
|
02-12-2016, 12:34 PM
|
#10
|
Montana Fan
Join Date: Dec 2011
Location: Livingston
Posts: 350
M.O.C. #12009
|
I took my 2014 to Lazy Days due to my rear axle both tires were wearing on the inside. Lazy Days stated I had a bent axle I had them replace it. After reading this post I will never go to an rv dealership again. They told me that their we no measurement to take and that all that can be done is replace the axle. They never check the bearings or measured the toe.
__________________
2014 3850FL
2008 F350 SRW
David and Liz
|
|
|
02-12-2016, 03:26 PM
|
#11
|
Montana Master
Join Date: Jul 2009
Location: Olympia
Posts: 1,058
M.O.C. #9441
|
David, I have never taken our 5th wheel to a dealer so that has never crossed my mind... I like to take it to a company that works on axles only.. It might cost a little more but they work on axles everyday so it takes less time to figure out what is wrong..
__________________
2020 Ram 3500, 2022 Luxe 38GFB,2500w Solar with Victron equipment, Gen Y Pinbox
|
|
|
02-12-2016, 03:33 PM
|
#12
|
Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
|
The Mor Ryde IS system is a completely different type of equipment.It does not have the traditional "axles" in fact it has no axels at all the dealer would not have the equipment to align the IS system.
|
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
Similar Threads
|
Thread |
Thread Starter |
Forum |
Replies |
Last Post |
Mor/ryde IS alignment shop
|
Drifty1 |
Montana Problems, Problem Solving & Technical Help |
11 |
01-12-2016 01:26 PM |
Alignment
|
SAndreasen |
Maintenance |
4 |
05-05-2015 04:41 AM |
Axle Alignment
|
jamjrks |
TIRES, Montana Tires |
2 |
10-12-2014 11:55 AM |
Alignment??
|
blyle |
Maintenance |
10 |
08-06-2009 02:41 PM |
alignment
|
jerryb |
Montana Problems, Problem Solving & Technical Help |
0 |
03-10-2004 01:59 PM |
|
» Recent Threads |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|