Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 

Go Back   Montana Owners Club - Keystone Montana 5th Wheel Forum > GENERAL DISCUSSIONS > General Discussions about our Montanas
Click Here to Login

Reply
 
Thread Tools Search this Thread Display Modes
 
Old 05-13-2014, 02:16 PM   #1
farmall130
Seasoned Camper
 
Join Date: Oct 2013
Location: Kernersville
Posts: 86
M.O.C. #13857
Dimplex understands customer service!

A few months ago, our Montana was broken into and the TV's stolen while it was at the dealer for warranty work. The dealer stepped up and replaced both TV's, the remotes and the broken door latch. No other damage was done.
On our first trip this year, I wanted to use the fireplace and realized that the thieves evidently had stolen the fireplace remote along with the TV remotes.
I e-mail Dimplex, the manufacturer and inquired about a replace remote and the cost. The lady e-mailed me back for my address and phone number. I received another e-mail today stating a replacement remote was on it's way free of charge.
Their fireplace works good, too! Good to know some still care about customer service...
 
farmall130 is offline   Reply With Quote
Old 05-13-2014, 04:51 PM   #2
DQDick
Site Team
 
DQDick's Avatar
 
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
Many of us have had wonderful experiences with those folks.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
DQDick is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Customer Service Could Do Better JandC What I'd like to say if... 8 10-22-2016 04:33 AM
Great customer service from Dimplex Flintlock Maintenance 4 11-28-2015 12:05 PM
Customer service. waynemoore What I'd like to say if... 0 07-21-2015 01:21 PM
Customer Service K0LCB General Discussions about our Montanas 11 05-13-2013 03:02 AM
Customer service ARJ Repairs & Service 0 08-08-2007 06:43 AM

» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Montana RV, Keystone RV Company or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 04:14 AM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2024, vBulletin Solutions, Inc.