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Old 11-17-2012, 10:57 AM   #1
Gkerlin
Montana Master
 
Join Date: Feb 2012
Location: Beaufort
Posts: 545
M.O.C. #12221
Over 6 weeks and still waiting for warranty repair

Well it's 6 weeks and counting and I'm still waiting to get my warranty repairs completed.

Keystone was notified on 10/4/2012
Appointment was made and rig dropped off at dealer on 10/11/2012.

Tonights email from dealer stated they are still waiting to get approval from Keystone.

Sounds like Keystone and Lippert are going back and forth as to what or who is responsible but unfortunately I'm stuck in the middle without my rig.

I've had all sorts of promises - Including Mike Mack - Montanas president paying me some lip service but so far that's all its been.... lip service.

My main issues have been:

1 Blown Hydraulic Piston on one of the slides.
2 Excessive tire wear on shoulders. (bad axles?)

It appears that Montana has approved the new piston for the hydraulics but not the axles.

They've asked me to provide scale receipts - which I immediately scanned and emailed - showing that I wasn't overweight, but still they can't seem to just step up to the plate and do the right thing....

I've already had to cancel my autumn trip to the mountains for foliage, now our Thanksgiving trip. I'm not going to cancel my winter...



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