|
|
11-20-2010, 11:58 PM
|
#21
|
Seasoned Camper
Join Date: Feb 2008
Location: Morgantown
Posts: 78
M.O.C. #8173
|
Deleted
|
|
|
11-21-2010, 12:20 AM
|
#22
|
Montana Master
Join Date: Dec 2006
Location:
Posts: 2,376
M.O.C. #6575
|
Our dealer invoice showed the unit prewired for the front AC. When I couldn't locate it, I called Keystone. They pulled the build ticket, and "no, there was no prewire". So the ability is there. It seems so simple. Put the info on the ticket and retrieve it when needed.
|
|
|
11-21-2010, 01:47 AM
|
#23
|
Montana Master
Join Date: Mar 2007
Location:
Posts: 2,156
M.O.C. #6920
|
Either the dealer is not communicating to Keystone thoroughly on this issue or both are not focused on resolving the customer issue. Keystone rep asking for the tank number id when a build ticket could produce and thus eliminate unncessary labor seems like the plausible solution. Too easy?? Do the Keystone customer reps actually tour and get a working knowledge of the production plant?? Like DisneyWorld??
|
|
|
11-21-2010, 01:47 AM
|
#24
|
Montana Master
Join Date: Aug 2004
Location: Cedar Rapids
Posts: 4,876
M.O.C. #1944
|
When I worked for Rockwell-Collins, we knew every part that went into our products. A customer could call us with a serial number and we could tell them what was in the unit they had purchased. It only makes common sense. However, Keystone is not the only company who can not tell you exactly what's in the product you purchased from them. We've had similar problems with other companies that will remain nameless.
Orv
|
|
|
11-21-2010, 04:33 AM
|
#25
|
Montana Master
Join Date: Dec 2006
Location:
Posts: 2,376
M.O.C. #6575
|
I didn't mean to infer that the numbers of the tanks are on the build ticket. It was merely a suggestion that they should be. Personally I have no knowledge either way. But if I were the OP, I would be ringing someone's phone. What's that saying? It's so easy a cave man.......
|
|
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
» Recent Threads |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Disclaimer:
This website is not affiliated with or endorsed by Montana RV, Keystone RV Company or any of its affiliates. This is an independent, unofficial site.
All times are GMT -6. The time now is 12:24 AM.