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Old 08-20-2006, 05:37 AM   #1
sneururer
Established Member
 
Join Date: May 2005
Location: Chanhassen
Posts: 10
M.O.C. #3724
Leaking Window

I own a 2004 Mountaineer 335 RLBS Travel Trailer. I purchased it new. During a recent camping trip this summer, a strong storm came up with driving rain. The large window above the dining room table (slide room) started leaking. It was controllable, but frustrating just the same. I brought the rig back to the dealer and pointed out the area that we saw leaking. The mechanic did not fix that area, but said he fixed a different part of the window he saw leaking. Long story short, when we picked up the rig after supposedly having been fixed, I noticed the window had not bee repaired. The mechanic tried fixing this section of the window on the spot, but could not. He then told us that these windows have been causing problems for the Montana units. Of course the factory warranty has expired and the service manager said he contacted Keystone and they will not do anything about the window. Has anyone had trouble with their windows leaking or is this something the mechanic just said because he could not fix the problem? As you can imagine, I am fealing a little frustated with Keystone right now. Comments are appreciated.

Steve

Steve & Cindy Neururer
Chanhassen, MN
2004 Mountaineer 335 RLBS
2004 3/4 GMC Yukon XL 8.1 L / 4.10
Prodigy Brake Controller
Equalizer WD Hitch
Voyager 6.8" color backup monitor
Lowrance iWAY 500c GPS
 
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Old 08-20-2006, 06:26 AM   #2
dsprik
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Join Date: Jul 2005
Location: Fort Myers
Posts: 5,933
M.O.C. #4282
Steve,

My experience and research shows that MOCers need to make DIRECT contact with Keystone ourselves and NOT rely on what the dealer says that Keystone said. Not saying that this dealer is a bad dealer - there are a bunch out there though - but you are going against the odds by relying on any dealer to relay info on any possible repairs/replacements that need to be done. Especially if you are unhappy with their answer.

Dealers sometimes misunderstand the situation, or don't want to bother even calling Keystone, and just tell you something that will benefit their bottom line, OR in some extreme cases, dealerships have called Keystone, then lied about what they said to the customer. Some you could make a Michael Douglass "greed" movie about...

We happen to have a GREAT dealer, Town & Country RV, Clyde, OH (Bill Tea - Owner), but I have had personal experience with VERY bad ones. We have one MOC member that refuses to take any work to his local dealership, or buy there, and his grandson works in the service department there.

I want to add a caveat here... it sounds like I am bashing Montana dealerships in general. I am not. You will find many great dealers out there. But talking directly to Keystone about a problem is almost always the best policy.

I have a new 3400RL. Been through 2 torrential downpours. No leaks anywhere, including the LR/dining slideout window. Keystone has stepped up to the plate on MANY out of warranty issues with MOC members here. I would contact Keystone directly. JMHO.

*On Edit~ ALSO, sometimes talking to the RIGHT person at Keystone has made a night and day difference in getting satisfactory results, when the initial Keystone contact failed to resolve an issue.

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Old 08-20-2006, 07:33 AM   #3
richfaa
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Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
What Dave said....What Dave said...

Rich& Helen N.Ridgeville,Ohio.

F-350SD, Lariat, V-10,4:30 Diff, tow command Long bed, Crew Cab Dually, 06 3400RL
Mor-Ryde Pin Box


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