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Old 03-31-2016, 10:52 AM   #1
WaltBennett
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Kudos to Durafaucet!

Changed the water pump back to a Shur-Flo (could only get a Flo-Jet when the old one quit in NM two years back - they are way too loud!), added a cut off switch inside the basement near the convenience center (to aid winterizing) and buttoned everything back up. Finished de-winterizing and when I tried getting the air out of the lines I found the kitchen faucet was squirting water out of the housing whenever it was turned on! Searched the forum and found the maker's name. Searched the internet and found their website. Went through their catalog and they don't make my model faucet any more! Sent them two photos of the faucet and cartridge and got an email back from them in about three hours. Jenny J. told me they didn't make that one anymore, but sent me the parts breakdown, told me how to get it apart, and put in a request for a new cartridge to be sent to me within 24 hours.

Why is it that most of the component makers/sellers have better customer service than Keystone (or is this just my imagination)?
 
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Old 03-31-2016, 11:51 AM   #2
CORattler
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Likely the competition and corporate mindsets are located in different universes.

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quote:Originally posted by WaltBennett


Why is it that most of the component makers/sellers have better customer service than Keystone (or is this just my imagination)?
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Old 03-31-2016, 01:50 PM   #3
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It's good to know that they're using parts from companies with good customer service.
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Old 03-31-2016, 03:08 PM   #4
cpaulsen
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Just installed a new Durafaucet(shower valve)......really good product!!
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Old 04-01-2016, 02:15 AM   #5
WeBeFulltime
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Good to see a company taking care of customers!

Many of us have replaced our kitchen faucets with better quality household grade faucets. I replaced ours about a year ago with a Moen from Lowes.
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