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01-12-2016, 02:40 AM
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#1
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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Entry steps
The entry steps on our 13 3402 failed yesterday. Went out an rivets seared off. Called Keystone customer service and the steps are NOT on the recall list the suggestion was to go to a dealer and get the bolt kit.We did a temp fix.
We will see if the extended warrantry will cover if not we will buy the new steps from lippert.
So our record is Intact we will not get by the year without a major failure.
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01-12-2016, 03:00 AM
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#2
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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Sorry to hear that your record is still intact. If it's true that for every action there's an equal and opposite reaction, somewhere there are a herd of Montana owners who owe you a big debt for their trouble free years.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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01-12-2016, 03:13 AM
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#3
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Montana Master
Join Date: Feb 2004
Location: Brandon
Posts: 3,944
M.O.C. #1034
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Sorry it is so but as rv owners we seem to go from putting out one fire to move on to another. Life is short, we will fix and move on right?
__________________
Darwin & Maureen DeBackere
Minnedosa, Manitoba, Canada
2011/3500/Silverado/4x4/DRW/Duramax 
2017/3721RL/Legacy Pkg./Pressure-Pro 
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01-12-2016, 03:17 AM
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#4
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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Quote:
quote:Originally posted by richfaa
The entry steps on our 13 3402 failed yesterday. Went out an rivets seared off. Called Keystone customer service and the steps are NOT on the recall list the suggestion was to go to a dealer and get the bolt kit.We did a temp fix.
We will see if the extended warrantry will cover if not we will buy the new steps from lippert.
So our record is Intact we will not get by the year without a major failure.
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I would give you credit for record still being instact. Steps for me not a major failure. Refrigerator dying, stress crack, frame issue, black tank leaking would be for me.
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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01-12-2016, 03:54 PM
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#5
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Site Team
Join Date: Aug 2007
Location: Omaha
Posts: 6,750
M.O.C. #7560
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Rich-- send me a PM with your email address and we'll talk! Funny that Keystone replaced ours and several others because of the recall but ours were replaced because of Mary's accident at the CPRR. Send me the info and I'll tell you about it!
Rondo
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01-13-2016, 12:02 AM
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#6
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Montana Fan
Join Date: Mar 2015
Location: Caledonia
Posts: 345
M.O.C. #17151
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Rich, Sorry to hear about your stair failure. Hopefully neither of you were hurt in that discovery. What DQ said X2.
John
__________________
John & Laura___& Bentley
2017 Montana 3950BR
2015 GMC Sierra Denali Dually
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01-13-2016, 12:24 AM
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#7
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Montana Master
Join Date: May 2011
Location: Hixson
Posts: 3,436
M.O.C. #11397
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Did Keystone (Montana) change step vendors after the 2012 models. I have been reading the posts about step problems/recalls and keeping a close eye on ours. Ours are as sturdy today as when they were new and have been used full time for 4+ years.
__________________
2018.5 Montana 3791RD
Full Timers 9/1/2010 through 1/16/2020.
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01-13-2016, 06:03 AM
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#8
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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No injuries I just heard a bang and the rivet was on the ground a couple others are bent. Nearly three years of prolonged use up and down hundreds of times. I have always told Keystone that some of us high end users should be a test bed as to how these things hold up. I am not that big under 200 lbs and Helen will blow away in a high wind.
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01-14-2016, 05:41 AM
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#9
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Montana Master
Join Date: Mar 2014
Location: Sioux Falls
Posts: 505
M.O.C. #14162
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Rich,
I'd call the NTSB. My steps weren't originally on the recall list, but were after the NTSB got involved. Finally had my recall done this week (4 bolts, nylon washers and locking nuts). Stable for now. We'll see how long that works.
__________________
Steve & Sheryl Engels
2018 Montana 3790RD
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01-23-2016, 06:36 AM
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#10
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Seasoned Camper
Join Date: Jun 2013
Location: Quincy
Posts: 71
M.O.C. #13543
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do a search on me for my post on step replacement - they might "step up" for you as well
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01-23-2016, 05:08 PM
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#11
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Montana Fan
Join Date: Mar 2015
Location: Pell City
Posts: 299
M.O.C. #17209
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Kind of a sideline question. Who do you have for extended warranty service and have you had good service from them? Sounds like you are very experienced unfortunately.
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01-23-2016, 05:40 PM
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#12
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Montana Master
Join Date: Apr 2009
Location: Murrieta
Posts: 5,816
M.O.C. #9257
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Sorry to hear about your troubles. It's also unfortunate that you can actually track a record about failures. I prefer records on good things. 
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01-24-2016, 09:41 AM
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#13
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Montana Fan
Join Date: Jun 2013
Location: Boise
Posts: 288
M.O.C. #13564
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I am on my 3rd set of steps replaced by extended warranty. The frame on these are starting to crack and the rivets are bending. Next stop is the aluminum foil 4 step for me!!
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04-18-2016, 08:45 AM
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#14
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Montana Fan
Join Date: Nov 2010
Location: Terrell
Posts: 353
M.O.C. #10881
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Check out these steps: www.RV-co.com
they are not attached to the trailer and mount on the first or second step coming out of the trailer. But we love the 24inch landing as you step out plus the hand railing is handy. Well worth the investment.
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04-18-2016, 10:43 AM
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#15
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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We could fix the steps but they are flimsy steps we will buy a quality step at the FCRV rally this summer. We do not want keystone to provide us with another set of flimsy steps.
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04-18-2016, 11:17 AM
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#16
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Montana Master
Join Date: Jun 2010
Location: Colorado Springs
Posts: 3,335
M.O.C. #10496
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LOL! True, true!
I bought this RV just so I'd have something to spend my money on in retirement  
Quote:
quote:Originally posted by DarMar
Sorry it is so but as rv owners we seem to go from putting out one fire to move on to another. Life is short, we will fix and move on right?
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__________________
2010 3150RL
LevelUp, Dual 6 volt batteries, Progressive Industries EMS HW50C, Honda EU2000i Generator, Bridgestone Duravis R250 tires, Torklift Glowstep Revolution Stairs, LED Tail lights
2015 RAM 3500 Laramie SRW LB CC Cummins 6.7L Aisin Trans B&W RVK3600
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