I just posted this as a reply to the "Montana Misery" topic by Bill and Pat. If you haven't read that topic "string", it is very interesting. I chose to make a new topic of my reply, to make sure the good folks at a different Montana KOA get the recognition they deserve.
We just experienced the "flip side" of the Montana KOA coin. We are presently staying at the Billings KOA, the original KOA of them all. It is, far and above, the best KOA we've seen in over a year of "full timing". Immaculate sites and facilities, plenty of big enough sites for the largest 5'er, cable, phone hookups, free wi-fi, etc, etc. Gracious and very helpful staff. BBQ facility on the grounds, breakfast and dinner available at reasonable price, and you can walk it home to your rig.
I mentioned the topic problem with them, and they are aware of the situation in Butte. KOA Hq (in Billings) is aware of it. There are legal problems in closing down such franchises, but it does happen, now and again. One problem is that KOA Hq will give a free night or two to someone who complains to make the "problem" go away, but that is only like giving a piece of candy to a kid after the dentists appointment. It doesn't fix the underlying problem. If enough folks complain, then the real process of eradication begins, but it is slow.
We have stayed at several KOAs over the past 15 months. A very few were excellent, most sort of OK for a night or two, some !!eeeech!! (One memorable one in VA), but this one in Billings should be the model for them all.
Just wanted to make sure the folks here get the recognition they deserve, and aren't tarred by the same brush as those at the other end of the KOA spectrum.