fan or therastat on fireplace

[pard]

We have a new 3400rl 2009 camper. we are trying to take the chill off the camper with the firplace. It comes on and the fan will blow for about 2 to 3 minutes and then shouts off. We shut it off for about 5 minutes and try again, and it does the same thing. Is the thermostat set wrong or are we doing something wrong? Thanks for any help you can give.

[H. John Kohl]

To my knowledge there is not other control to the fan other than on and off. The knob on the left controls the heating element.
Since it is new I would take it back to the dealer.
My un-observed concern is faulty wiring which could cause a fire.
Good luck.

[MacDR50]

Mine had a bad safety cut-off. It would last a few hrs then no heat but fan was still on. Turn it off and it would work again. Similar but not exactly like your problem.

[sailer]

When at the fall rally in Goshen we told keystone that was what ours did also,, They replaced it with no questions asked, all they said the 2009 had a lot of fireplace problems sailer

[simonsrf]

We had that problem with a Dimplex fireplace.

We got a replacement heating element assembly for no charge, in about 3 days from them.

Dimplex Customer Support

You might also check to see if the thermostat is turned to the highest mark.

[pard]

Thanks to all of you for your replies. I will contact customer support to see if they can help me.

Pard