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Update Hickory Springs Step Recall 15-224
I called local CW store on 3/25. Service to ask warranty manager to order parts.
Today, 4/6, I called to follow up, first I was told the recall was not in the "portal" so no warranty claim could be made. I provided a name and phone number @ Keystone to "get it in the portal".
This afternoon I get a call from CW, it is in the "portal" but now Keystone does not know what the part number is and parts will not be available till 4/16.
The saga continues.........
This whole this is being handled like who is on first, no who is on second, who is on third, no what is on third, and on and on.
It is obvious that someone needs to have a serious Manager meeting @ Keystone.
Jim
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2012 Ram Laramie 3500 DRW 4x4 3.73 Tow Max Pkg B&W Companion 60 gal RDS aux fuel tank. 2014 Montana 3150RL, 2 A/C's, Leather, 6 Point Jacks, Splendede WD2100XC, Mor/ryde X-Factor, Duravis 250 tires with TST 507RV monitors. 2 x Honda EU2000's
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