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09-30-2012, 04:45 AM
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#1
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Montana Master
Join Date: Jan 2004
Location: Troy
Posts: 1,980
M.O.C. #808
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Kudos to Keystone Service Center.
I have made some discouraging remarks about my Montana quality in the past, but we have been to the service center this last week and they have addressed all of our complaints. Everything looks great and the front closet panel didn't bend on the way home from Indiana.
Great service and we are satisfied once again with our Montana!
Thank you Keystone Service Center.
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09-30-2012, 05:44 AM
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#2
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Montana Master
Join Date: Oct 2008
Location: Siloam Springs
Posts: 2,206
M.O.C. #8890
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Steve & Patti
Happy things worked out for you at the Service Center, they are a great group of guys.
Hope to run into you two again on the road or at a rally (maybe Quartzsite).
Ron & Rose
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09-30-2012, 06:53 AM
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#3
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Montana Master
Join Date: Oct 2006
Location: _
Posts: 5,238
M.O.C. #6337
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Great news Steve! Now go forth and enjoy that unit!
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09-30-2012, 07:22 AM
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#4
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Montana Master
Join Date: Aug 2008
Location: New Bern
Posts: 4,370
M.O.C. #8728
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Good to hear.
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09-30-2012, 12:31 PM
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#5
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Montana Master
Join Date: Feb 2007
Location: Fayetteville
Posts: 2,351
M.O.C. #6831
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Thats great Steve and Patti. We are glad things worked out.
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09-30-2012, 02:37 PM
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#6
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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Great to hear you're happy. Especially since I stuck my neck out telling you I'd go to bat if necessary.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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09-30-2012, 02:51 PM
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#7
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Montana Master
Join Date: Feb 2004
Location: Pahrump
Posts: 2,523
M.O.C. #1081
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Is it ok to just stop at the Service Center or do you need to have an appointment first to go there?
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09-30-2012, 03:07 PM
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#8
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Montana Master
Join Date: May 2010
Location: Rock Island
Posts: 1,074
M.O.C. #10457
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Steve, It was good to hear this news from you and nice to meet you in person at the Goshen Rally. We were also impressed with the great service provided to us by Keystone while at the Fall Rally. Garry
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10-01-2012, 08:58 AM
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#9
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Montana Fan
Join Date: Aug 2004
Location: Livermore
Posts: 287
M.O.C. #1921
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Steve, I was so glad they took care of you! I know how much you both like your floor plan.  take care now and enjoy ! Terrie
__________________
Terrie Ames
Quattro, the 4th Montana in the Ames household, Ron the tech wizard and Sirius Black, Lab retriever
Livermore, Colorado. Longtimers
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10-01-2012, 10:07 AM
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#10
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Montana Master
Join Date: Jan 2005
Location: Goshen
Posts: 1,058
M.O.C. #2827
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Steve and Patti, that is why when it comes time to retire the old Challenger, we will most likely be replacing it with a Keystone product of one kind or another. Being located right here in Elkhart County is reason enough but, 'til this day if I drive over to the Customer Service Center needing a part of some sort, I usually get it for nuthin"! My problem is, I am going to have a very hard time deciding between the Big Sky in your floor plan or the Alpine 3555RL. Until then, Darryl is helping me keep the 35RLQ in good working order.
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10-01-2012, 10:54 AM
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#11
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Montana Master
Join Date: Oct 2006
Location: _
Posts: 5,238
M.O.C. #6337
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PackerFan
To answer your question, it is my understanding that just showing up at the Service Center asking for repairs is not the best tactic to use. They prefer appointments.
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10-01-2012, 03:39 PM
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#12
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Montana Master
Join Date: Feb 2004
Location: Pahrump
Posts: 2,523
M.O.C. #1081
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Mrs. CountryGuy: Thanks, I figured that would be best. I will have to contact them after we get moved.
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