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Bob,
How awful! It doesn't get much worse than that. I can't imagine a good dealer even letting you see the rig in such a state! That is embarrassing; or it should be!
I'd be prepared to look for another dealer. And maybe even another rig.
I know you are really disappointed. And all this just before Christmas! Kinda spoils it doesn't it.
I wish you the best of luck and hope that they work to get the rig ready for you. I don't feel too optimistic about it since this is the holiday season and they may have a lot of their workforce off for a few days.
It is good that you did not sign anything and certainly good that you didn't pass any $$$$ to them.
Take a deep breath and enjoy your Christmas. All will be OK next time you see the rig.
Keep us updated.
Dennis
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