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Not sure what could be causing your issues and, while Keystone fixed ours in their service center (main slide hole not cut big enough) I can't explain why they have denied you. What I would do in your situation is call Keystone Customer Service and ask to speak to a supervisor (you probably won't get one) then explain to the person on the phone that you want an explanation for why they won't fix your rig themselves so you have the correct facts when you talk to your lawyer (then you might get one). Then if no satisfactory arrangement is made I would get a lawyer.
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Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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Hybrid Mode
