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ET2
Congratulations on your new unit and the experience of a NEWBIE. The Sylvania microwaves are low power and have created a lot of problems in the past. There has been a lot written in here about them. We got our unit a year ago. Our Sylvania Microwave lasted about 10 days before it died. We had it replaced under warranty and so far it seems to be working alright. NO GUARANTEE tho. POPCORN-Put a mocrowave dish (approx 1 inch deep)upsode down on the turn table and turn the microwave on. Depending on the bag of popcorn set the timer for 3-4 minutes. STAY THERE and listen and watch. When it stops popping, shut it off. It should work alright this way.
Next piece of advice is, like "sailer said", JUNK it and go to Best Buy. As I understand it the company that built them went out of business. Have A Good Day
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