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When I bought my 3400 from Simmons, they agreed to store it for the winter, great!!! When I went to pick it up in May the following year, they said it was ready to go. I went to pick it up and was unsure of the operation of the awning so I had them demo it for me. While it was out, I noticed a tear in it. The service mgr said "I guess someone scraped it against the garage bay when they brought it in to clean it". I asked if they had another one on order and why they called me to pick it up this way. He said "They would put one on order and didn't know what happened to it". File this in the "for what it's worth department". They did put one on rush order and had it in a week and replaced mine. I just wonder what would of happened if I had taken the unit, THEN noticed the tear while I was camping......... Other than that, no complaints with Simmons RV........
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