|
When we were having some work done out of warranty in 2004 at Keystone Customer Service, one of the things that got me to thinking about dealers is this: Lon Nelson, now gone, told me that very few dealers contact them and it is the dealers who pave the way. A lot of dealers don't want to be bothered after they have the money. Our dealer is very "customer oriented" and takes great pains to resolve every issue and if they can't, "they call Keystone themselves."
It isn't so much of being courteous as it is in being smart. Insist that your dealer do his work. If he/she refuses, then that's the time to go to Keystone with a certified letter outlining your beef--but do it kindly.
Orv
|