[phillyg]

That REALLY sucks. You have to get the dealer and KS talking. My experience with far fewer and much less serious problems is that KS does little or nothing other than paying the dealership. I've never heard of them replacing a unit. In fact, do they ever take one back to the factory for repair?

While I'm a basically satisfied customer, I'm not so loyal that I'd never call them out for their errors. I hope you prevail.