Quote:
Originally Posted by CarWin
Yes they may be contractually obligated to to work on Keystone products, but that doesn't mean they have to do it in a timely manner. Being personal friends with our local dealer, they have the right to service THEIR customers before working on units sold by competing dealers. But we all know customer service goes a long way in creating a lasting business!!
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Unfortunately my local Montana dealer sucks (from past experience and plenty of reviews), so there is no incentive to be loyal. There are other Keystone dealer that do not sell Montanas in my area that are authorized to do warranty work.