Montana Owners Club - Keystone Montana 5th Wheel Forum - View Single Post - Warranty Item

**DQDick** · 07-30-2014, 04:46 AM

Got this back. Will also be sending you an email, but since that's not always working I'm posting also: Good Morning,

I am attempting to locate a VIN or the customers last name so that I may assist. Can you help with this please?

Here is the post -

In April we purchased a new 2014 Montana Model 3402. The sofa sleeper mattress still with its plastic cover and never used had a defect. A spring had broken and worked thru the mattress cover. It was not found at during the pre delivery inspection but was found when we first attempted to use the bed about 1 month after the purchase.
The dealer placed an order for replacement mattress on June 3. I have called the dealer numerous times and most recently started calling Keystone customer service daily. The information given by Keystone is that it is on order and in the hands of their purchasing department with no resolution date.
Its time to post my saga here on the forum to try to get resolution and a new mattress in my new Montana.
Appreciate any help you may have.

Thank you,

Stephen Holmes
Keystone RV
Dutchmen Manufacturing Inc.
Owner Relations Manager
RVIA/RVDA Master Certified Technician
Hotlines - 866-425-4369
Fax ------- 866-273-1453/1457

07-30-2014, 04:46 AM	#4
DQDick Site Team Join Date: Jun 2011 Location: Wilsey Posts: 18,799 M.O.C. #11455	Got this back. Will also be sending you an email, but since that's not always working I'm posting also: Good Morning, I am attempting to locate a VIN or the customers last name so that I may assist. Can you help with this please? Here is the post - In April we purchased a new 2014 Montana Model 3402. The sofa sleeper mattress still with its plastic cover and never used had a defect. A spring had broken and worked thru the mattress cover. It was not found at during the pre delivery inspection but was found when we first attempted to use the bed about 1 month after the purchase. The dealer placed an order for replacement mattress on June 3. I have called the dealer numerous times and most recently started calling Keystone customer service daily. The information given by Keystone is that it is on order and in the hands of their purchasing department with no resolution date. Its time to post my saga here on the forum to try to get resolution and a new mattress in my new Montana. Appreciate any help you may have. Thank you, Stephen Holmes Keystone RV Dutchmen Manufacturing Inc. Owner Relations Manager RVIA/RVDA Master Certified Technician Hotlines - 866-425-4369 Fax ------- 866-273-1453/1457 __________________ Dick, Joyce, Diego, Picatso and Gustav 2017 3720 RL, and 2013 HC 343RL Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.