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I delt with the same issue on my HC. Had replacement parts sent under warranty that were the wrong part, then on the second try, the part was broken when unpackaged. DW hated them anyway and I was tired of dealing with the hassles. So, we installed Levelor blinds from Lowes that were cut perfectly to fit all the living area windows. They look fantastic and made the unit feel more home - like. Kept the crappy shades in the bedroom for now. They still work fine.
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