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An update on the cord situation: a new cord was shipped yesterday and will arrive at our current location on Friday. Our sincerest thanks goes to Alisha Howten (customer support manager) and Sam Lengerich (assistant product manager) for taking care of this problem without my even having to ask. Keystone may not be able to fix all problems but they sure went out of their way to fix this one.
By the way, my emails (two with photos) to the company who manufactured the cord went unanswered.
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Ray and Susan
2017 - HC352 RL
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