Montana Owners Club - Keystone Montana 5th Wheel Forum - View Single Post

mobilrvn · 08-18-2005, 12:02 PM

Hi All,

Finally escaped Goshen with most of the repairs done satisfactorily as far as we know--haven't towed it even 200 miles. First problem was finding the place---emailed three times for directions, but no answer. After driving around a half hr., located the main office and got directions. Set up at the Elkhart Fairgrounds which is handy, but they have 100 trains which go by about 200yds away--mostly at night! Invited the service mgr and service write out to see the problems while we were set up. They came out, but the service mgr. wouldn't come inside where most of the damage was done.
They were going to mark the problem areas with red tape, but didn't. But they forgot their red tape, so I maked everything with a note taped in place with the red tape. Even at that and several lists (48 items beside the wall/frame issues), they managed to miss a couple of items.

Took it to the repair shop bright and early 8/8. There was a group of rigs coming in, but since they had seen us and had our lists, just had to fill out some paperwork and were gone. If you don't know it, Keystone doesn't make the frames. They are subcontracted to another mfgr. Our problem beside the "flex" situations was the failure of the outriggers which hold the sidewalls in place. These were beefed up and the walls realigned. The damage inside was fixed OK. A few things didn't make us too happy, like putting in a seam in the replacement wall where none existed before and making the screendoor not work at all. They had it done 8/11 in the am which was good since we were being evicted from the animal friendly motel--it was booked. They real kicker was that they had to replace the countertop and had known that since late May and it wasn't ready, so we had to stay a little longer. Then when they replaced the countertop, they installed one of the support post upside down!

All in all, they were attentive and concerned. They did about the level of work that we thought they would---better than a dealership because of their knowledge and desire to make you happy---still not quite 100%. We'll give them a B plus.

Take them donuts--that makes them happy. Have to sign off since I am running out of computer time. First time I have ever had to pay to us a public library computer---$4.00 for one hr only.

08-18-2005, 12:02 PM	#104
mobilrvn Montana Fan Join Date: Sep 2004 Location: Livingston Posts: 474 M.O.C. #2056	Hi All, Finally escaped Goshen with most of the repairs done satisfactorily as far as we know--haven't towed it even 200 miles. First problem was finding the place---emailed three times for directions, but no answer. After driving around a half hr., located the main office and got directions. Set up at the Elkhart Fairgrounds which is handy, but they have 100 trains which go by about 200yds away--mostly at night! Invited the service mgr and service write out to see the problems while we were set up. They came out, but the service mgr. wouldn't come inside where most of the damage was done. They were going to mark the problem areas with red tape, but didn't. But they forgot their red tape, so I maked everything with a note taped in place with the red tape. Even at that and several lists (48 items beside the wall/frame issues), they managed to miss a couple of items. Took it to the repair shop bright and early 8/8. There was a group of rigs coming in, but since they had seen us and had our lists, just had to fill out some paperwork and were gone. If you don't know it, Keystone doesn't make the frames. They are subcontracted to another mfgr. Our problem beside the "flex" situations was the failure of the outriggers which hold the sidewalls in place. These were beefed up and the walls realigned. The damage inside was fixed OK. A few things didn't make us too happy, like putting in a seam in the replacement wall where none existed before and making the screendoor not work at all. They had it done 8/11 in the am which was good since we were being evicted from the animal friendly motel--it was booked. They real kicker was that they had to replace the countertop and had known that since late May and it wasn't ready, so we had to stay a little longer. Then when they replaced the countertop, they installed one of the support post upside down! All in all, they were attentive and concerned. They did about the level of work that we thought they would---better than a dealership because of their knowledge and desire to make you happy---still not quite 100%. We'll give them a B plus. Take them donuts--that makes them happy. Have to sign off since I am running out of computer time. First time I have ever had to pay to us a public library computer---$4.00 for one hr only.