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Exav8ter hit on it. Mine was doing the same. Look at the awning on the round roll up tube is it close to being equal distance from the both ends? With the awning out try pulling the awning in the direction that will equal them up and try rolling up again. Note which way the arms are misaligned and re-adjust the awing on the roller again till they line up correctly. Then mark with magic marker for reference and sooner or later you will be re-adjusting. (It comes with the terrority). Have patience - it may take several tries to get it right but when you do that mark will save the day for next time.
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