Montana Owners Club - Keystone Montana 5th Wheel Forum - View Single Post - What happened to the great customer service?

sreigle · 07-18-2008, 04:16 AM

For years, I, and others on this forum, have been telling the world they should buy Montana not only because of the good rigs but also because Keystone "takes good care of the customer." Things seem to be changing and I'm wondering why.

I recently contacted Keystone Customer Service about replacing the nose decals on our Montana while we're in Goshen anyhow the week of 7/28. I supplied pictures by email as requested. I was told a few minutes ago Keystone will not install the decals. I will have to pay for labor at a dealer, because "the unit is out of warranty."

This is our third new Montana. It is only 22 months old, for crying out loud. And the decals on the nose are peeling. It will only continue to get worse. And Keystone says that's too bad, fixing it is on my dime.

What's going on, Keystone?

07-18-2008, 04:16 AM	#1
sreigle Montana Master Join Date: Nov 2002 Location: Oceanside Posts: 20,028 M.O.C. #20	What happened to the great customer service? For years, I, and others on this forum, have been telling the world they should buy Montana not only because of the good rigs but also because Keystone "takes good care of the customer." Things seem to be changing and I'm wondering why. I recently contacted Keystone Customer Service about replacing the nose decals on our Montana while we're in Goshen anyhow the week of 7/28. I supplied pictures by email as requested. I was told a few minutes ago Keystone will not install the decals. I will have to pay for labor at a dealer, because "the unit is out of warranty." This is our third new Montana. It is only 22 months old, for crying out loud. And the decals on the nose are peeling. It will only continue to get worse. And Keystone says that's too bad, fixing it is on my dime. What's going on, Keystone?