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Our experience is that if you call the service center and ask them to find you a authorized repair center they will normally do so. They have done that over the years with us when we were in need
The service center in Goshen, Ind is a different story and as far as we know you need to have an appointment and authorization to be there. Remember it is not a Montana service center it is a Keystone service center and they service all Keystone brands. They are very busy.
Since we live less than 300 miles from Goshen/Elkhart we go to that area for major repairs as facilities are more knowledgeable . We call the service center and ask for assistance in finding or setting up a appointment with one of their over flow facilities.
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