Montana Owners Club - Keystone Montana 5th Wheel Forum - View Single Post

mmoutoux · 07-10-2018, 08:59 AM

I have a 2018 3791 montana which has had a problem with leaking hydrolic jacks, made by lippert, since nearly the day I bought it. The unit was purchased in Florida, after which, we traveled to Arizona. During the trip, we noticed that the driver's side seemed to be going out of level every couple of days. Even while driving, the front jacks would sometimes partly extend and would need to be tied up, for safety.

We've found a reliable repair company in our area, that has extensive experience with Montana's, who performed initial diagnosis, replacing one leaking connector. He submitted a claim for warranty work to keystone. That was 4 months ago. They have ignored his payment request, even though he has worked with them successfully in the past. Apparently, there are two more steps needed to identify and solve the problem. However, he is unwilling to do the work without being paid.

Does anyone have any ideas how to get keystone to honor their warranty without involving an attorney?

07-10-2018, 08:59 AM	#1
mmoutoux New Member Join Date: Jul 2018 Location: Crestview Posts: 1 M.O.C. #22168	How to get keystone to honor warranty I have a 2018 3791 montana which has had a problem with leaking hydrolic jacks, made by lippert, since nearly the day I bought it. The unit was purchased in Florida, after which, we traveled to Arizona. During the trip, we noticed that the driver's side seemed to be going out of level every couple of days. Even while driving, the front jacks would sometimes partly extend and would need to be tied up, for safety. We've found a reliable repair company in our area, that has extensive experience with Montana's, who performed initial diagnosis, replacing one leaking connector. He submitted a claim for warranty work to keystone. That was 4 months ago. They have ignored his payment request, even though he has worked with them successfully in the past. Apparently, there are two more steps needed to identify and solve the problem. However, he is unwilling to do the work without being paid. Does anyone have any ideas how to get keystone to honor their warranty without involving an attorney?