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Glad to hear Keystone came through for you. We didn't have any such luck with a noisy ceiling fan. It had an annoying resonating hum that made it unusable. The dealer said Keystone wouldn't replace it. It called customer service twice. The first rep wanted me to try to figure out the problem myself. The second told me it was up to the dealer. If they say it's ok then it's ok. I asked "what if I can't get any satisfaction from the dealer, then what?" She wouldn't respond to that. Evidently I am just stuck with this crappy fan
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