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Old 02-21-2005, 01:04 PM   #1
sgf
Montana Fan
 
Join Date: Nov 2003
Location: williamsport
Posts: 252
M.O.C. #680
Keystone comes through!

Have not posted in awhile and really considering trading the monty because of sidewall repairs that did not meet our expectations,kinda gave up hope and was going to live with it until we did not have to take a big hit on the unit.Well;to our surprise we received an e-mail from Jeff Rank today voicing his concerns to us knowing us by only our e-mail address and to verify that we were the ones with the quality problems.We e-mailed back and both Jeff and Carol e-mailed us back wanting to help get this problem rectified.Never expected to hear from the VP of Keystone.They want us to be happy with this unit and so do we.Will let you all know how it turns out, boy,keystone does really know how to take care of their customers and wants them to be happy.P.S.-We never complained to Keystone about the repair,Jeff heard of it from a posting of it,great customer service!
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