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I think there have been 84 views on your post and only one response. This may be in part because this is a Montana owners forum and most here may not be familiar with the Cougar. In spite of the fact it is made by Keystone.
You might have more success posting on the Cougar forums if the have them and most certainly put more specific information regarding year, make, model and if possible pictures of your problem area.
Would be more than happy to give advise if I thought it would be helpful but there is just too much missing information.
Hope you are able to get a resolution to the problem to your satisfaction.
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