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Your rig is probably newer than mine. Since your getting 12v when connected to shore power it shows that the converter is properly changing the 115 to dc.
I would do the following:
1. Make sure the all fussing is good in the converter.
2. Make sure breakers have not tripped. Sometimes it is hard to tell.
3. Remove shore power
4. Go to the converter and find the large battery wires coming to the main board
5. Check to make sure there is 12v there on the converter wire terminals
6. If the 12v is there and the fuses are all good then something is wrong in the converter.
7. Go to the battery compartment.
8. Follow the battery wiring to see it goes through a hidden fuse.
9. The battery cables go through small 1 inch or so terminal blocks. Sometimes these blocks fail
10 To check put the negative voltmeter lead on the - side of the battery and put the postive lead to each connection on the terminal block. Should be 12v on both sides of the block.
Recheck Battery voltage..
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