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Rich is right about the units from different manufacturers. Friends in Florida have a very high dollar unit and have more problems with it than most of us combined!
Now getting back to jliveits problem. I'm glad you finally contacted Keystone yourself, that answers my question about your dealer. Make sure the repair shop can repair the unit to your satisfaction and if not, keep after the service center, but be "polite". Polite goes a long way there.
Keep us posted!
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