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I would call the service center and have them read to you, the exact wording they have in their database regarding the 'call' from the dealer. Don't take the dealers word for it about what transpired or even that they called at all. Every call to the service center is logged in a database by VIN.
Here's how it might go down...
"Hello Keystone?"
"Yes, this is the Keystone service center."
"This is Joe's Midnight RV Sales. Do you guys replace damaged front caps when a customer discovers damage?"
"Well no. The damage could have been caused by road hazard."
"Yeah. Well that's what I thought but I just thought I'd check."
"Thank you for calling."
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