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The change over at the service center happend very quickly.The entire Dutchman brand had to be asorbed.One rally we knew most everyone the next rally big changeover. There are still reps there that are excellent and recently others who are learning and reading from a script.
All I am saying is we had conversations with the level of management responsible for the service center and they are fully aware of the problems and attempting to resolve them This was a huge organizational makeover with a lot of moving around in the organization and organizational changes. If it does not improve I will be ths first to post it.
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