|
John & Dawn,
The great folks at Keystone took care of the entire thing. I told the center I have an extended warranty and to charge everything to them, and I would pay my $100 deduct. They said nope, everything done at the center is done out of good will for their customers. I have a rough idea of what it would have cost me if I had to pay for it, lets just say I would have paid for my extended warranty 4+ times over. I must admit I have never seen a company step up to the plate and put the customer first like that before, especially since I was 2 years out of factory warranty at time of repair.
Even with that experience, when the time comes to purchase a new coach I will again buy the extended warranty. I feel they are worth the additional $1,200 - 1,500 in cost.
|