[Carl n Susan]

Originally Posted by Sac Colorado

Carl - thank you for your response and solution. I think I did it right because both arms are now completely flush. I pulled the awning material on the cylinder (a way from the RV side). It looks like the awning is threaded through a couple of channels in the motorized cylinder. I pulled the awning toward the back of the RV BUT it didn't hardly seem to move at all in the channel (I'm not sure if there are any screws to remove - but I didn't remove any). Put the awning back in and both support arms are completely flush again.

Great!! Just to clarify, there are no screws holding the fabric in place on the roller and you usually don't need to slide it very much (depending on how out of whack it is). A 1/4" makes a lot of difference.