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I have a 2018 3121 RL and have the same problem. The satellite system doesn’t work either. The Keystone rep said they put a new system in that has a switch that recognizes what signal it is receiving from the control center then sends it to the tv Plate behind tv through the same wire. Then the plate tells what outlet to put it through. To make a long story short they tell me it is my Winnguad carry out that is the problem. Funny how it worked on my Forest River RV. It all started when they installed the new system. Running 1 wire instead of 2.
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