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I'm no expert, but I have used Surge Guards for years. This is the first time I've run across this problem. We did have one time when our 30-amp Surge Guard gave us fits so I sent it in to the mfg co. and found it was defective inside. They repaired it at a cost of $75. Incidentally, for all who use these things, make sure your plugs that you plug into them are clean and fit tight. If they are corroded or the least bit loose, heat will be generated at the connection and the receptacle on the Surge Guard will get too hot and will become defective--especially if you run your AC a lot.
Orv
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