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Response from Keystone Service: I am sure this is a frustrating for you and your family. From what we have been able to determine, the challenge is being created by the TV antenna and in fact, the Key TV system is working properly. When in close proximity of transmitting TV Tower, the stronger signal can cause interference with the Furrion TV antenna causing problems scanning local channels. If you don’t typically camp in the area near TV towers, simply rescan for channels once you are at your destination and they will pull in fine. However, if you typically camp in close proximity of TV towers, you can simply unplug the coax connection from the KeyTV coax plate(typically located right behind the TV) and your channels will scan in. Unfortunately, “close proximity” to the TV Tower is relative to many things such as how powerful the TV tower is, how many buildings, hills/valleys and so forth are between the TV tower(s) and the Furrion TV antenna on the camper so there is no easy way to provide an exact distance when this can occur. If you would like further assistance, please feel free to call us toll free at 1-866-425-4369.