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We have noticed what appeares to be a decline in service and quality from Keystone on this forum and other forums. Perhaps it is a "sign of the times" although no excuse. I would suggest that one deal directly with the vendor on vendor supplied products. We have always done that with excellent results. We have never had a problem in our dealing with Keystone and there have been many although we have not had to speak to them since we went out of warranty and now use our extended warranty(service contract) or call the vendor directly. BTW.. You ahould not need to reach the "right person" they should all be the right person or out of a job..
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