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Dave we had the same issue when we were down South last winter with a HDTV receiver. Were told they wouldn't send out a repair man unless we paid, but when we got home they would come out. And they did and we also had a HDTV put into the bedroom and yes we paid for a re-manufactured reeceiver. And was told they always use the re-maunfactored receivers? Customer service has changed? They sent out a repairman to install our HDTV in 2007, and was told they didn't install in a RV. I then told them to discontinue our service and was then told they would have to install the dish on a in-ground pole, ok do it. Next day I put it on a Tri-pod and its been that way since then. GBY...
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