Jim that information you gave him may not be correct. A Suburban water heater is normally a dual water heater-- both gas and electric. Some of the not so new/older Montana's had a dual toggle switch inside and not two switches as mine does which is a 2013. On the single toggle switch you toggled up for gas and down for electric. If it sat in the middle it was neutral and did not heat the water. That is the way my old unit was. The outside switch is for electric only and it must be on IF you want to heat the water with the electric element that is inside the tank.
I see Carl beat me to the correctioness but how you have both.
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