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We have always had good luck with Keystone Customer service although I will say that IMO the service has deteriorated in the last 4 years or so.
We had our 15 mins with a tech at the fall rally this year and our repairs were sub contracted out to First Choice RV repair just down the road in Goshen. First choice was able to correct a improperly fitted front door and screen that the Service center and dealers were unable to correct since 2013.
They corrected all of our reported problems in 4 hours. They did excellent work and we will use this company for all repairs from now on.
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