Sounds like a new site, did you try connecting up to an adjacent site? We are currently in Jamestown va hooked up by splitter to the neighbors pedestal for cable because pedestal connection on our site is dead.
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Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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