The strange heads on those screws can be removed with a hexagonal bit from most hardware stores, or Sears. They are most often used on the drivers that hold several different sized bits, (much like the ones that are supplied with some battery-powered drill-drivers,) and can often be bought individually. I suggest that one should run a pencil lead over a piece of paper that's covering the head of the screw to make sure you can show the store clerk the requisite size. I haven't bought any, myself, but have seen them in those sets of tool bits that can be seen in stores.
I think they're supposed to try to make it so that only "factory-certified" help can take the case off a device. And, like so many things designed to "deter theft," you can see how easily the whole idea can be defeated.
Steve
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