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Old 07-05-2008, 06:53 AM   #59
bsmeaton
Montana Master
 
Join Date: Aug 2006
Location: Lone Tree
Posts: 5,615
M.O.C. #6109
Think about it this way -

I'm going to sell you inferior junk, be it a camera, an RV, even tires. To ensure you don't take it out on me when the product fails, I've also partnered with a warranty company that is going to take care of all the problems you may have for the next five years - at additional cost of course. By the way, I make profit on both!

As a manufacturer, I have absolutely no reason to improve quality. I can continue to build junk, the warranty companies continue to remove and replace broken junk with the same junk, and we all make fat and happy profits.

The only one not seeing the whole picture here is the customer. We are called grapes - tough outer skin but really thin and completely mushy on the inside. We are driven by our enthusiasm for toys. They are driven by profit, and rightfully so. It is the American way after all.

The only one getting aggravated by insisting on warranty repair - is you.
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