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Excellent writeup, David. Thanks.
Raucnd, the factory service center is not a retail repair facility. The usual way to get an appointment is when they request you bring it to them because for whatever reason they want to do the work themselves. Or maybe they want to analyze the problem to see if there needs to be a change on the assembly line. We have an appt in July. Both times they requested we bring it in although this time they gave us an option to bring it in or get it fixed locally. We'll be in the area in July anyhow so opted to have them do the work.
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